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Customer support:739 212 100 info@hhc-store.cz

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HHC-STORE

info@hhc-store.cz
739 212 100
739 212 100
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HHC-STORE.CZ

Information for you

Obchodní podmínky
Podmínky ochrany osobních údajů
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We accept online payments

FAQ – Frequently Asked Questions

Product Complaints
Delivery and Payment
Gifts and Promotions
Discreet Packaging
Customer Support
Order Changes or Cancellations

Product Complaints

How can I file a complaint?

If you need to make a complaint, please contact us by email or phone at 739 212 100. Provide your order number and a description of the issue.

How long does it take to process a complaint?

We usually process complaints within 14 days of receiving the product.

Can I return goods without giving a reason?

Yes, you can return goods within 14 days of delivery without giving a reason, provided they are in their original packaging and undamaged.

Delivery and Payment

What delivery methods do you offer?

Orders are delivered via Zásilkovna.

When will I receive my order?

If you order between Sunday and Thursday, you will usually receive the package within 24 hours.

Do you offer free shipping?

Yes, shipping is free for orders over 1490 CZK.

How can I pay for my order?

Payment is possible only by cash on delivery upon receipt of the parcel.

Will I receive a tracking number?

Yes, once the package is picked up by Zásilkovna, a tracking number will be sent to you automatically via email or SMS.

Gifts and Promotions

Do you include a gift with the order?

Yes, for every order over 1990 CZK, we include a small gift as a thank you.

How can I get a discount code or promotion?

We send discount codes and special promotions monthly via email. We recommend subscribing to our newsletter so you don't miss out.

Do you run contests?

We’re currently preparing a contest on our social media. Follow us to get a chance to win exciting prizes.

Discreet Packaging

Is the packaging really discreet?

Yes, all packages are wrapped discreetly. We do not use any branding or product names on the packaging.

What appears on the envelope?

The shipment includes only the customer's name and order number. The sender is not identified as HHC-Store.cz.

What materials do you use for packaging?

Packages are sent in standard envelopes or neutral boxes – without logos or descriptions.

Customer Support

How can I contact you?

You can call us at 739 212 100 or email us at info@hhc-store.cz.

When is phone support available?

Phone support is available on weekdays from 9:00 AM to 3:00 PM.

Can I contact you outside business hours?

Yes, you can email us at info@hhc-store.cz anytime – we’ll respond as soon as possible.

Order Changes or Cancellations

Can I change or cancel my order?

Yes, but you must contact us no later than 2 hours after placing the order. We dispatch parcels very quickly – often the same day.

How do I change or cancel my order?

To quickly cancel or modify your order, contact us by phone at 739 212 100 or email at info@hhc-store.cz.

What if my order has already shipped?

In that case, the order cannot be changed. You may refuse the delivery – once returned, we will contact you regarding next steps.

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