FAQ – frequently asked questions
If you need to make a complaint, please contact us by email or phone at 739 212 100. Provide your order number and a description of the issue.
We usually process complaints within 14 days of receiving the product.
Yes, you can return goods within 14 days of delivery without giving a reason, provided they are in their original packaging and undamaged.
Orders are delivered via Zásilkovna.
If you order between Sunday and Thursday, you will usually receive the package within 24 hours.
Yes, shipping is free for orders over 1490 CZK.
Payment is possible only by cash on delivery upon receipt of the parcel.
Yes, once the package is picked up by Zásilkovna, a tracking number will be sent to you automatically via email or SMS.
Yes, for every order over 1990 CZK, we include a small gift as a thank you.
We send discount codes and special promotions monthly via email. We recommend subscribing to our newsletter so you don't miss out.
We’re currently preparing a contest on our social media. Follow us to get a chance to win exciting prizes.
Yes, all packages are wrapped discreetly. We do not use any branding or product names on the packaging.
The shipment includes only the customer's name and order number. The sender is not identified as HHC-Store.cz.
Packages are sent in standard envelopes or neutral boxes – without logos or descriptions.
You can call us at 739 212 100 or email us at info@hhc-store.cz.
Phone support is available on weekdays from 9:00 AM to 3:00 PM.
Yes, you can email us at info@hhc-store.cz anytime – we’ll respond as soon as possible.
Yes, but you must contact us no later than 2 hours after placing the order. We dispatch parcels very quickly – often the same day.
To quickly cancel or modify your order, contact us by phone at 739 212 100 or email at info@hhc-store.cz.
In that case, the order cannot be changed. You may refuse the delivery – once returned, we will contact you regarding next steps.