Privacy Policy & Cookie Notice (“Policy”)

Summary We process only the data necessary to fulfil your orders, manage your account, communicate with you, and – with your consent – perform analytics or marketing. You can change your cookie preferences anytime in the cookie settings.

I. Legal basis

Processing of personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and related national data protection laws.

II. What personal data we process and why

A) Contact form and enquiries

Data: name, e-mail address, phone number, message content.

Purpose: to respond to your enquiry or provide an offer.

Legal basis: Article 6(1)(b) GDPR – pre-contractual steps at your request.

Retention: up to 6 months after the last communication if no contract is concluded.

B) Orders and delivery

Data: name, address, e-mail, phone, payment and order details.

Purpose: order processing, delivery, invoicing, communication, complaints and returns.

Legal basis: Article 6(1)(b) GDPR (contract performance) and Article 6(1)(c) GDPR (legal obligation – accounting, taxation).

Retention: during the contract and 10 years thereafter, as required by tax and accounting laws.

C) Customer account

Data: e-mail, name, order history, login credentials.

Legal basis: Article 6(1)(b) GDPR – providing the customer account service.

Retention: for as long as the account is active; legal data may remain after deletion.

D) Newsletter (marketing communication)

Data: e-mail address (optionally name).

Legal basis: Article 6(1)(a) GDPR – consent, or Article 6(1)(f) GDPR – legitimate interest for existing customers (soft opt-in under ePrivacy rules).

Retention: until you unsubscribe or withdraw consent. You can unsubscribe via the link in each e-mail or by contacting info@hhc-store.cz.

E) Security and website operation

Data: IP address, technical logs, session identifiers, necessary cookies.

Legal basis: Article 6(1)(f) GDPR – legitimate interest in ensuring secure and reliable operation of our website.

Retention: typically up to 12 months unless longer retention is legally required.

III. Who has access to your data

• Shoptet a.s. – e-shop platform provider
• Shoptet Pay – payment service provider
• Zásilkovna / Packeta – delivery partner
• E-mail hosting and IT service providers
• Accounting and tax advisers

Data is processed within the EU/EEA. Any transfer outside the EU will only occur with adequate safeguards (e.g. EU standard contractual clauses).

IV. Your rights

You have the right to access, rectify, erase, restrict processing, receive data portability, object to processing (especially for direct marketing), and withdraw consent at any time. Contact us at info@hhc-store.cz or call +420 775 564 788.

If you believe your data is processed unlawfully, you may lodge a complaint with your local data protection authority, such as the competent EU supervisory authority.

V. Cookies

Our website uses cookies to ensure essential functionality and improve user experience. We use the following categories:

• Essential cookies – required for site operation (e.g. basket management); do not require consent.
• Analytical cookies – help us analyse traffic and improve performance (require consent).
• Marketing cookies – enable personalised ads and recommendations (require consent).

⚙️ Cookie settings

You can adjust your cookie preferences anytime via the banner or your browser settings.

This cookie list is indicative and may change depending on the tools currently in use. Please review it regularly.

VI. Data security

We apply appropriate technical and organisational measures (encryption, access control, backups) to protect your data and process only what is necessary for the stated purposes.

VII. Updates to this Policy

This Privacy Policy may be updated due to legal or operational changes. The latest version is always available on this page.

Version: 1.0 · Effective from: 20 June 2022 · Last updated: .