Return policy

1) Rights arising from defective performance

The Seller is responsible for ensuring that the goods are free from defects at the time of delivery. In particular, the Seller guarantees that:

• the goods have the characteristics agreed upon or described by the Seller,
• the goods are delivered in the agreed quantity, measure, or weight,
• the goods comply with applicable legal regulations.

The Buyer is entitled to exercise rights arising from defective performance within the statutory time limits in accordance with applicable laws.

2) How to submit a complaint

A complaint may be submitted:

• by e-mail to the Seller’s contact address,
• or in writing by another verifiable method.

The Buyer must provide:

• the order number,
• a description of the defect,
• contact details for handling the complaint.

The goods submitted for complaint must be delivered clean, complete, and properly packaged to prevent damage during transport.

3) Complaint handling

The complaint will be handled without undue delay, no later than 30 days from the date of its submission, unless otherwise agreed between the Seller and the Buyer.

The Buyer will be informed of the outcome of the complaint via the same communication channel used to submit the complaint.

4) Method of complaint resolution

In the event of a justified complaint, the Buyer is entitled in particular to:

• removal of the defect,
• a reasonable reduction in the purchase price,
• replacement of the goods,
• or withdrawal from the contract, if permitted by law.

The specific method of complaint resolution will be determined with regard to the nature of the defect and applicable legal regulations.

5) When a complaint cannot be accepted

The complaint does not apply to defects caused by:

• improper use of the goods,
• use contrary to their intended purpose,
• mechanical damage,
• normal wear and tear,
• unauthorized intervention or modification.

6) Final provisions

This Complaints & Returns Policy is valid and effective from the date of its publication on the Seller’s website. The Seller reserves the right to amend its wording in accordance with applicable legal regulations.