General Terms and Conditions (“Terms”)

These Terms of Sotiris Berberakis, registered office at Paskovská 163/129, 720 00 Ostrava-Hrabová, Company ID 06313671, VAT ID CZ9605305941, entered in the Trade Register and recorded by the Ostrava City Hall under file no. 380701, e-mail: info@hhc-store.cz, tel.: +420 775 564 788 (“Seller”, “We”) govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of you as buyers (“You”, “Buyer”) and us as the seller arising in connection with or based on a purchase contract (“Contract”) concluded via the online shop at www.hhc-store.cz (“E-shop”).

Information on personal data processing can be found in our Privacy Policy available at www.hhc-store.cz.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are in Czech. We may unilaterally amend or supplement the Terms; rights and obligations arising during the effectiveness of the previous version remain unaffected. If there is a conflict between an individually agreed provision during your purchase and these Terms, the individual agreement prevails.

The Contract is concluded remotely using means of distance communication within the interface of the E-shop (“E-shop web interface”).

I. Definitions

1. Price – the amount you pay for the Goods.
2. Shipping Price – the amount for delivery and packaging of the Goods.
3. Total Price – the sum of the Price and the Shipping Price.
4. VAT – value added tax under applicable law.
5. Invoice – a tax document issued for the Total Price.
6. Order – your offer to conclude a Contract for the purchase of Goods with us.
7. User Account – an account allowing you to store your details and order history.
8. You – the person purchasing on the E-shop (buyer).
9. Goods – products offered on the E-shop.

II. General provisions and information

1. Goods can only be purchased via the E-shop web interface.
2. You must provide true and complete information; we will consider the data from the Order to be correct.

III. Conclusion of the Contract

1. The Contract may be concluded only in the Czech language.
2. The Contract is concluded at a distance; the costs of using distance communication (usual internet costs, etc.) are borne by you. By submitting the Order, you consent to their use.
3. To conclude the Contract, you create in the E-shop an Order proposal containing:
   1. designation of the Goods (“Add to cart”),
   2. information about the Price, Shipping Price, method of payment and delivery,
   3. your identification and contact details (name, address, phone, e-mail),
   4. if relevant, the duration of regular supplies.
4. Before creating the Order, the data can be checked and edited. You place the Order by clicking “Order with payment obligation” after confirming you have read these Terms.
5. We will confirm the Order by e-mail, including a summary and the attached Terms; upon confirmation the Contract is concluded.
6. We may refuse to confirm the Order, in particular if the Goods are unavailable or a piece limit is exceeded. In such case we will offer a new arrangement; the Contract is formed upon its acceptance.
7. In the case of an obviously incorrect Price, we are not obliged to deliver the Goods even after confirming the Order. We will propose a new Contract with the correct Price. If you do not accept it within 3 days, we may withdraw from the Contract.
8. By concluding the Contract, you are obliged to pay the Total Price.
9. An Order may also be placed from the User Account; you are responsible for the correctness of any pre-filled data.
10. Discounts can be applied by entering the appropriate code in the designated field in the Order.

IV. User Account

1. By registering, you gain access to your User Account.
2. You must provide accurate data and update it in case of changes.
3. Access is protected by a username and password; keep these secure. We are not responsible for their misuse.
4. The account is personal; you must not allow third parties to use it.
5. We may cancel the account, in particular after inactivity longer than 1 year or in case of breach of obligations.
6. Account availability may be limited due to system maintenance.

V. Prices and payment terms; retention of title

1. The Price is shown with the Goods in the E-shop, in the Order and in the Contract. Any discrepancy is resolved by the Price in the Order (identical to the Price in the Contract). We also state the Shipping Price and the conditions for free shipping.
2. The Total Price is shown including VAT and all statutory charges.
3. You pay the Total Price after concluding the Contract and before handing over the Goods, by:
   1. bank transfer (due within 30 days – details in the order confirmation),
   2. online card payment via the Shoptet Pay gateway (due within 30 days, under the terms on www.shoptet.cz),
   3. cash on delivery upon collection,
   4. cash on personal collection at the premises.
4. We will send the Invoice electronically after payment; it will also be available in the User Account and may be physically attached to the Goods where relevant.
5. Title to the Goods passes to you only after full payment of the Total Price and collection of the Goods.

VI. Delivery of Goods; passing of risk

1. Delivery methods:
   1. personal collection at our premises,
   2. pickup points Zásilkovna / Z-Box,
   3. delivery by the carrier Zásilkovna.
2. We deliver only within the Czech Republic.
3. The delivery time depends on the availability of the Goods and the chosen delivery/payment method; we will state an estimate in the Order confirmation. For personal collection, we will e-mail you when the Goods are ready.
4. After taking over from the carrier, immediately check the integrity of the packaging and report any defects to the carrier and to us without delay. In case of obvious unauthorized manipulation, you do not need to accept the shipment.
5. If you refuse collection for another reason, this is not our breach of the duty to deliver. We may withdraw from the Contract due to your material breach; the effects arise upon delivery of the withdrawal.
6. Repeated or substitute delivery for reasons on your side is at your expense (due 14 days from sending the payment details).
7. Risk of damage passes to you upon collection of the Goods; if you do not collect them, the risk passes at the moment when you could have collected them.
8. If the Goods are out of stock and there is an extraordinary production outage or supplier delay, we will inform you of a new availability time or of the impossibility of delivery.
9. If we are unable to deliver within 30 days after the confirmed delivery time has passed, either party may withdraw.

VII. Rights for defective performance

1. At the time the risk passes under Art. VI.7, the Goods are free from defects, in particular:
   1. they have the agreed or normally expected characteristics,
   2. they are suitable for the usual purpose,
   3. they correspond to an agreed sample (if agreed),
   4. they are in the appropriate quantity and weight,
   5. they comply with legal requirements,
   6. they are not encumbered by third-party rights.
2. Rights and obligations are governed by the Civil Code (§§ 1914–1925, 2099–2117, 2161–2174) and Act No. 634/1992 Coll., on Consumer Protection.
3. You may claim a defect by e-mail or letter to our contacts; you may use Annex No. 1. Choose the method of resolution; without our consent it cannot be changed except as set out in point 4.
4. In case of a material breach, you are entitled to: (a) delivery of new Goods/part, (b) repair, (c) a reasonable discount, (d) withdrawal. If we do not remove the defect within a reasonable time, you are entitled to the rights under (c) and (d).
5. In case of a non-material breach, you are entitled to: (a) delivery of new Goods/part, (b) repair, (c) a discount. If we do not remove the defect in time or refuse to do so, you may withdraw.
6. You cannot withdraw or demand new goods if you cannot return the Goods in the condition in which they were received, except as provided by law (inspection, ordinary use, etc.).
7. Within 3 days we will confirm receipt of the claim and inform you of the expected handling time; we will handle it without undue delay, no later than 30 days, unless agreed otherwise.
8. We will inform you of the outcome by e-mail; if the claim is justified, you are entitled to reimbursement of reasonably incurred costs (proof required). In case of replacement you will return the original goods – we bear the return costs.
9. If you are an entrepreneur, you must notify defects without undue delay, no later than 3 days from collection.
10. If you are a consumer, you may exercise rights for defects occurring within 24 months from collection.
11. Rights for defects do not apply to goods sold at a discount due to a defect, to normal wear and tear, to used goods within the scope of wear, or where not appropriate due to the nature of the item.

VIII. Withdrawal from the Contract

1. Withdrawal terminates the obligation from the beginning in the cases and ways below or elsewhere in the Terms.
2. If you are a consumer, you have under Section 1829 of the Civil Code the right to withdraw without giving reasons within 14 days of taking over the goods (for multiple types/parts from the takeover of the last part; for regular supplies from the first supply). You may withdraw in any demonstrable manner (by e-mail/letter). You may use Annex No. 2.
3. Withdrawal is excluded, inter alia, for: (a) goods dependent on market fluctuations, (b) alcohol with performance over 30 days, (c) goods made to measure, (d) perishable goods/mixed with other goods, (e) goods in sealed packaging removed for hygiene reasons, (f) audio/video or computer programs with broken seal, (g) newspapers and magazines, (h) digital content not supplied on a tangible medium with consent before the period expires.
4. The period is kept if the notice is sent during it.
5. Refund of the Price will take place within 14 days of the withdrawal taking effect to the original or your stated account; we do not refund earlier than when you return the goods or prove dispatch. Return the goods clean, preferably in the original packaging.
6. Send/hand over the goods within 14 days of withdrawal; return costs are borne by you. We refund delivery costs only up to the cheapest offered method. If you withdraw due to our breach, we also reimburse the return costs up to the same amount.
7. You are liable for any decrease in value caused by handling beyond what is necessary to ascertain the nature and properties. We will invoice the damage (due 14 days) and may set it off.
8. We may withdraw if objective conditions for delivery are not met (third-party causes/nature of goods) – even before the period under VI.9, or if the Order contained deliberately incorrect data. For purchases by entrepreneurs, we may withdraw at any time.

IX. Consumer dispute resolution

1. We are not bound by any codes of conduct under Section 1826(1)(e) of the Civil Code.
2. Complaints are handled via info@hhc-store.cz; we will send information about the resolution by e-mail.
3. Out-of-court resolution: Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, ID 00020869, www.coi.cz. ODR platform: ec.europa.eu/consumers/odr.
4. Contact point under Regulation (EU) No. 524/2013: European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz.

X. Shop reviews

We display consumer product reviews on the E-shop. We verify authenticity by linking the review to a specific order (our internal system records the order ID). Notice: we do not subsequently supplement individual product reviews with additional verification.

How to write a review

1. Log in to your account.
2. Open the purchased product page and the “Write a review” section.
3. Write your rating and choose the number of stars.
4. Publish.

Review rules

• Be factual and relevant to the product.
• Describe quality, advantages and any drawbacks.
• Write constructively and truthfully.
• Avoid vulgar or offensive language.
• Respect others’ privacy.

XI. Final provisions

1. If our relationship contains an international element, it is governed by the law of the Czech Republic; mandatory consumer rights remain unaffected.
2. Written correspondence is delivered electronically. Our address is listed above; we communicate to your e-mail from the Contract/account.
3. The Contract may be amended only in writing; we may amend and supplement the Terms for new Contracts. If you have a User Account or regular supplies, we will inform you of changes at least 14 days before they take effect by e-mail. If we do not receive notice terminating regular supplies within 14 days, the new terms apply to the next supply; the notice period is 2 months.
4. We are not liable for force majeure (natural events, pandemics, subcontractor outages, etc.); if it lasts longer than 10 days, either party may withdraw.
5. The annexes to the Terms are the complaint form and the withdrawal form.
6. The Contract including the Terms is archived electronically; you will always receive them by e-mail with the Order confirmation.
7. These Terms take effect on 20. 06. 2022.

Uncollected shipment

If the customer does not collect the shipment from a Zásilkovna pickup point or Z-Box, we charge the following fees:

1. Handling fee: 10 CZK for each uncollected item.
2. Transport fee: 79 CZK for returning the shipment to the warehouse.
3. Age verification: 25 CZK if age verification is required for the goods.
4. Packaging: 10 CZK for packing and protecting the goods.
5. Cash on delivery: 25 CZK if COD was selected but the shipment was not collected.
6. Insurance: 15 CZK for insurance of uncollected shipments.
7. Late payment penalty: 0.5% per day of the outstanding amount.

The above amounts will be included in the final settlement.

Annexes

Annex No. 1 – Complaint form

Addressee: Paskovská 163/129, 720 00 Ostrava-Hrabová

Please confirm receipt of this complaint, stating the date of submission, its content, and the requested method of resolution.

Date: ____________    Signature: ____________

Annex No. 2 – Withdrawal form

Addressee: Paskovská 163/129, 720 00 Ostrava-Hrabová

I hereby withdraw from the Contract:

If the Buyer is a consumer and ordered goods via the E-shop or another means of distance communication, they may – subject to the exceptions under Section 1837 of the Civil Code – withdraw within 14 days of collection without giving a reason and without penalty. The withdrawal must be notified in writing to the business address or by e-mail to the stated address.

The consumer shall send or hand over the goods without undue delay, no later than 14 days from withdrawal. The Seller will refund all received payments, including delivery costs, without undue delay, no later than 14 days from withdrawal, in the same manner unless agreed otherwise. If the Buyer chose a more expensive delivery method than the cheapest offered, delivery costs will be refunded only up to the cost of the cheapest option. The refund may be withheld until proof of dispatch/return of the goods is provided.

Date: ____________    Signature: ____________